WHAT'S YOUR RETURN POLICY?
Please inspect your order upon receipt. If we’ve made a mistake or something arrived damaged, we will correct it for you. If you’ve made a mistake, we’ll be happy to help you return or find the correct item. It’s important to us that you’re satisfied with your order.
You can return merchandise from your original order for either:
To be eligible for a return, your item must be unused, undamaged and in its original packaging. The customer is responsible for all shipping costs on returns and original purchases except in the case of a damaged or malfunctioning product.
All returns on large shipping or freight items will be subject to a restocking fee of 15% of the original purchase price.
Some items are not returnable for a refund. All sales are considered final in these categories. These items include:
- All auto electrical related items (wire harnesses, distributors, relays, switches, etc.) No exceptions.
- Clearance items. No exceptions.
- Sale items or auto parts (eligible for exchange only)
- Vintage used auto parts and items
- Special orders (any items we normally would not stock)
IMPORTANT: If you're purchasing an electrical item, ensure that your electrical system is operating properly BEFORE installing a new electrical item. Installing a new item on a poorly wired system will most likely damage your new item.
In cases of defective merchandise, we will work diligently and provide to help resolve any issue you may have. We are a full service specialty shop, and can provide technical assistance on your product or install. If we can't resolve the issue for you over the phone, we will provide a new item or refund your money at no cost to you. We want to ensure that you're happy. Please be aware that our liability shall not exceed the value of the part purchased and we are not liable for improper installation.
For all returns please call or contact us with a copy of your original invoice or a note referencing order number with name/address, reason for return/exchange or refund.
By completing a purchase on website, you are agreeing to our website, purchasing and company policies.
Millworks Hot Rod, Inc.
211 Mont Vernon Rd
Milford, NH 03055
DO I HAVE TO PAY FOR RETURN SHIPPING?
You are responsible for all shipping costs associated with your return or exchange. If you are exchanging an item, we will not ship the new merchandise or refund the product until we receive and process the item(s) you are returning. If you are shipping an item worth over $50, we strongly recommend using a trackable shipping service or purchasing shipping insurance.
WHAT IF I REFUSE A SHIPMENT?
This is not the recommended way to return an order. Refusing a shipment causes extra charges to the shipper and doesn't provide a tracking number or insurance for the return package. Instead, please contact us for a return authorization prior to shipping back. If you choose to refuse a shipment, you will be charged double shipping costs plus a 15% restocking fee. If package is lost by carrier when returning unwanted items, you are responsible for the original purchase price of the unreturned merchandise. An insurance claim can be made with your shipping carrier choice if needed.
WHAT IF THERE WAS A PROBLEM WITH MY ORDER?
If you received the wrong product or the product was damaged, please contact us and describe the issue in detail along with proof of purchase (invoice, order number or receipt). If eligible, we'll get back to you with your pre-paid return label and instructions. Please allow 24-48 hours for the prepaid return label to be delivered via email.
Customer will be responsible for all shipping charges both ways. We will only replace items and pay for shipping if they are defective or damaged. If you need to exchange it for the same item, use our contact form and we will get in contact with you as soon as possible to discuss your exchange. Millworks Hot Rod will not guarantee the availability of a product you are looking to exchange until your return is received.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3 weeks for refund processing.
Rebuild Services Refunds
We will work with you on any issues related to our workmanship to ensure that you are happy with your refurbished product. There are no refunds on rebuild services once they've been booked, confirmed and work has begun. We will call you to confirm your service request prior to doing the work and ensure that you're sending in a core if needed. If service is cancelled after confirmation of booking has occurred, you will be charged a non refundable 5% service fee for the cancellation.